Your Responsibillities

Your Reponsibilities

As a participant in a Flexible Spending Account, Health Reimbursement Arrangement, or Health Savings Account you should save all receipts, Explanation of Benefits, or provider invoices where payment was made using the CareFlex Express Benefits Card. Depending on the type of transaction, CareFlex may request documentation to verify the eligibility of the expense.

If CareFlex requires documentation please respond in a timely manner. If documentation is not received within 31 days, the benefits card will be set to "Temporarily Inactive," preventing further use. Approved forms of documentation include itemized receipts, Explanation of Benefits, and Provider Statements that include the provider name and address, patient name, date of service, description of service, and charge for service. Per IRS guidelines, credit card receipts and canceled checks are not accepted forms of documentation.

The CareFlex Express Benefits Card is to be utilized for qualified medical expenses only. If it is determined that the benefits card is repeatedly used for ineligible expenses CareFlex will deactivate the benefits card.

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