What to Expect at the Doctor's Office

What to Expect at the Doctor's Office

If your Employer provides you with the CareFlex Express Benefits Card, participants should use the card to settle all qualified medical expenses. The Benefits Card is only programmed to work at qualified medical terminals, transactions at non-medical providers will be denied.

When paying for a service, the participant should always select “credit” when given the option. The Benefits Card is considered an offline debit card with no PIN number and no access to ATM machines.

Participant visits provider for sick visit, presenting health insurance ID card.

Member pays the co-pay amount at the time services are rendered using the CareFlex Express Benefits Card.

Provider submits a claim to Health Insurance Carrier.

Insurance Carrier processes the claim and determines if the the patient is responsible for any additional out of pocket cost.

If outstanding balance is determined, member settles balance using the CareFlex Express Benefits Card. Payment can be made over the phone, at the provider’s office, or by completing the tax credit card payment information and re-submitting an invoice to the provider’s office.

	Simple. Convenient. Smart.	Additional Card Request Authorized Form for Information Release Dependent Care Provider Form Letter of Medical Necessity Claim Filing Instructions Dependent Care Reimbursement Request Health Care Reimbursement Request Transit & Parking Reimbursement Accessing Your Account Online FSA Over-the-Counter Drug Guide Using the CareFlex Express Benefit Card Direct Deposit Authorization Instructions for Online Claim Entry

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What is an HRA? What is an FSA? What is an HSA? Benefit Cards What to Expect at the Doctor's Office What to Expect at the Pharmacy How do I file a claim? View My Accounts Your Responsibilities Eligible Expenses Dependent Care Plans Transit & Parking Plans Contact Member Services FAQs	What to Expect at the Doctor's Office If your Employer provides you with the CareFlex Express Benefits Card, participants should use the card to settle all qualified medical expenses. The Benefits Card is only programmed to work at qualified medical terminals, transactions at non-medical providers will be denied. When paying for a service, the participant should always select “credit” when given the option. The Benefits Card is considered an offline debit card with no PIN number and no access to ATM machines. Participant visits provider for sick visit, presenting health insurance ID card. Member pays the co-pay amount at the time services are rendered using the CareFlex Express Benefits Card. Provider submits a claim to Health Insurance Carrier. Insurance Carrier processes the claim and determines if the the patient is responsible for any additional out of pocket cost. If outstanding balance is determined, member settles balance using the CareFlex Express Benefits Card. Payment can be made over the phone, at the provider’s office, or by completing the tax credit card payment information and re-submitting an invoice to the provider’s office.


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